Our Commitment to Quality
The Electrodry Mission Statement: “To improve our clients’ lives by providing high quality cleaning and home maintenance services.”
Our never-ending focus is to provide a consistently high-quality service with our team of reliable, well trained and polite technicians. We gather feedback from every client to continue to ensure that we manage and continually improve our service.
Our Customer Feedback Process
Survey every client
We survey every client via email, which is sent in the days following completion of your service.
Review feedback
Our team will review responses for both positive and negative feedback.
Address Client Concerns
Our team will review responses for both positive and negative feedback.
Electrodry Team Rewards
We value positive comments about your service and will reward our team based on your feedback.
Our Guarantee
We provide every customer with a 14-day satisfaction guarantee. If you’re concerned with an element of our service, we’ll return free of charge to address your concern. We rely on customer feedback to rectify any quality issues within our business. We check every customer survey to identify negative feedback, then contact the client and take action to address their concern.
*The 14 Day Satisfaction Guarantee is a service warranty and not a money back warranty.
*Mould and Wood Floor Refinishing Services warranties are subject to several conditions. We recommend you read our Terms and Conditions for more information.
Our Training
We employ skilled technicians. Our ongoing training processes means you can be confident that you’ll get the best possible results from every Electrodry service. Our training processes include:
1. New team members undergo a thorough training process that includes up to 3 weeks side-by-side training and 4 core training modules on key focus areas such as:
- Cleaning Chemistry
- Carpet Fibre identification and construction
- Specialised stain treatment process
- Mattress cleaning and decontamination processes
2. Ongoing training at bi-weekly team meeting.
3. Support from an experienced operations management team.
4 Seminar training for new services and product changes.